Maintenance and Operations
Work Order Prioritization

 A prioritization chart to assist district sites when initiating a work order/repair request has been developed. This chart aims to provide the best possible service to our sites when addressing issues with facilities that require repair.​.

Work orders/repair requests are prioritized in all shop trades as follows:

  1. Emergency
  2. Urgent
  3. Routine
  4. Preventive Maintenance
  5. Desirable

The Maintenance Department completes over 507 work orders each month. The following criteria is used to define requests in order to determine prioritization:

Definition: Generally characterized by a dangerous or hazardous condition where immediate action is required to prevent a safety or health hazard, or prevent significant damage to district propertyDefinition: Manageable  conditions which require action to safeguard life, health, or District propertyDefinition: Normal degree of importance that needs attention but can be scheduledDefinition: Scheduled via the computerized work order systemDefinition: Requests that do not meet any of the previous definitions; subordinate to all other levels of importance
Flooding, fire, earthquake damage
Heating/Air Conditioning
Interior/exterior painting
HVAC filter changes
New bookshelves
Hazards to life or limb
Electrical outages
Installing a bookcase
District vehicles
Replacement of functioning building systems
Broken water main
Repair of a faucet
Fire Alarm testing
Gas leaks
Lock problems affecting site operation
New/Replace keys
Fire Hydrant testing
Sewer stoppages
Toilet stoppages/Major leaks
Audio Visual repairs/Whiteboards
Unsecured buildings
Broken windows
Playground equipment & fencing


The procedure for reporting or submitting a work order request to Maintenance & Operations is as follows: 

  1. Emergency Work Request: To be reported by a site administrator or office manager via telephone to (951)360-2761
  2. Urgent Work Request: To be reported via telephone to (951)360-2761
  3. Routine and Desirable Request: To be entered in the work order system by designated staff at the school site​​

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