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Maintenance and Operations
Work Order Prioritization
A prioritization chart has been developed to assist district sites in submitting work orders/repair requests. This chart is designed to optimize service delivery to our sites when addressing facility issues that need repair.

Work orders/repair requests are prioritized across all trades as follows:
  1. Emergency
  2. Urgent
  3. Routine
  4. Preventive Maintenance
  5. Desirable
The Maintenance Department completes over 1,000 work orders each month. The following criteria are used to define requests in order to determine prioritization:
Emergency Urgent Routine Preventive Desirable
Definition: Dangerous/hazardous condition where immediate action is required to prevent a safety or health hazard, or significant damage to district property. Definition: Manageable conditions which require action to safeguard life, health, or District property. Definition: Normal importance needing attention but can be scheduled. Definition: Scheduled via the computerized work order system. Definition: Requests that do not meet any of the previous definitions; subordinate to all other levels of importance.
Examples: Flooding, fire, earthquake damage Examples: Heating/Air Conditioning Examples: Interior/exterior painting Examples: HVAC filter changes Examples: New bookshelves
Hazards to life or limb Electrical outages / Fire Alarm Troubles Damaged ceiling tiles Fire Alarm testing Replacement of functioning building systems
Broken water main Graffiti Repair of a faucet Fire Hydrant testing Aesthetics
Gas leaks Lock problems affecting site operation New/Replace keys Irrigation
Sewer stoppages Toilet stoppages/Major leaks Audio Visual repairs/Whiteboards/Projectors Playground equipment & fencing
Unsecured buildings Broken windows Lights
The procedure for reporting or submitting a work order request to Maintenance & Operations is as follows:
  1. Emergency Work Request: To be reported by any site staff via telephone to (951) 360-2761
  2. Urgent Work Request: To be reported by any site staff via telephone to (951) 360-2761, and subsequently the designated school site staff should submit a work order
  3. Routine and Desirable Request: To be entered in the work order system by designated staff at the school site ​

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