Maintenance and Operations
Work Order Prioritization
A prioritization chart has been developed to assist district sites in submitting work orders/repair requests. This chart is designed to optimize service delivery to our sites when addressing facility issues that need repair.
Work orders/repair requests are prioritized across all trades as follows:
- Emergency
- Urgent
- Routine
- Preventive Maintenance
- Desirable
The Maintenance Department completes over 1,000 work orders each month. The following criteria is used to define requests in order to determine prioritization:
| Emergency | Urgent | Routine | Preventive | Desirable |
| Definition: Generally characterized by a dangerous or hazardous condition where immediate action is required to prevent a safety or health hazard, or prevent significant damage to district property | Definition: Manageable conditions which require action to safeguard life, health, or District property | Definition: Normal degree of importance that needs attention but can be scheduled | Definition: Scheduled via the computerized work order system | Definition: Requests that do not meet any of the previous definitions; subordinate to all other levels of importance |
| Examples: | Examples: | Examples: | Examples: | Examples: |
Flooding, fire, earthquake damage
| Heating/Air Conditioning
| Interior/exterior painting
| HVAC filter changes
| New bookshelves
|
Hazards to life or limb
| Electrical outages/
Fire Alarm Troubles | Damaged ceiling tiles | Fire Alarm testing
| Replacement of functioning building systems
|
Broken water main
| Graffiti
| Repair of a faucet
| Fire Hydrant testing
| Aesthetics
|
Gas leaks
| Lock problems affecting site operation
| New/Replace keys
| Irrigation
| |
Sewer stoppages
| Toilet stoppages/Major leaks
| Audio Visual repairs/Whiteboards/
Projectors |
Playground equipment & fencing
| |
Unsecured buildings
| Broken windows
| Lights |
| |
The procedure for reporting or submitting a work order request to Maintenance & Operations is as follows:
- Emergency Work Request: To be reported by any site staff via telephone to (951)360-2761
- Urgent Work Request: To be reported by any site staff via telephone to (951)360-2761, and subsequently the designated school site staff should submit a work order
- Routine and Desirable Request: To be entered in the work order system by designated staff at the school site
